Frequently Asked Questions
Clear answers to the most common questions. Can't find what you need? Our team is ready to help. Contact us
Registration & booking
How do I enroll in a course?
Open the course, tap Enroll, review the order summary, and complete payment. Once confirmed, the course appears in My Learning.
How do I cancel my booking?
From My Learning or enrollment details, request cancellation according to the refund policy.
What is the refund and cancellation policy?
Refund terms are shown at checkout and in the registration and refund policy page in the app.
Courses & content
How do I access course content?
After enrollment and payment, open the course from My Learning and continue learning to access lessons.
Are courses recorded?
We offer in-person, live virtual, and recorded formats depending on the course card format.
How do I get course files?
In the course player, open the Files tab once you have access to the course.
Certificates & exams
When is my certificate issued?
After meeting requirements (attendance/progress, exam, and review), the certificate is issued and listed under My Certificates.
How many exam attempts do I get?
Attempt limits and pass score are shown on the exam instructions screen before you start.
How do I verify a certificate?
Each certificate has a unique number and QR code on the certificate details screen.
Payments
Available payment methods
Mada, Visa, Mastercard, and Apple Pay via our payment gateway at checkout.
How long do refunds take?
After approval, refunds are processed within standard banking timelines (often 7–14 business days).
Tax invoice
An invoice is issued after payment and appears under Invoices with download link.
No questions match your search.
