Cancellation and Refund Policy

Trainees get a full refund when they cancel before the course starts, within the window shown on the course page (7 days unless stated otherwise).

If the cancellation is requested after the window and before the session is held, the deduction shown on the course page is applied (25% unless stated otherwise) and the rest is refunded.

No refund is due once the session has been held, or for courses marked as non-refundable.

If the session ends and the instructor did not attend, the trainee is entitled to a full refund, even for non-refundable courses, by submitting a refund request from the dashboard.

Refund requests are submitted from the Refunds page in the trainee dashboard with the reason, the IBAN, and a document proving the bank account in the holder's name. The team reviews the request and, once approved, transfers the amount to that bank account.